Refund policy

We hope you love your purchase, but if you need to return an item, we have a 30-day return policy. This means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, firstly contact us at theshinyneonapple@gmail.com. 

We will send you a return shipping label.

The cost of return postage is the responsibility of the customer. The cost of the return postage will be deducted from your refund.

Once we receive your returned item, it will be inspected to ensure it meets our return requirements. If your return is approved, your refund will be processed to your original payment method, less the cost of the return postage.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at theshinyneonapple@gmail.com.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged or incorrect, please contact us as soon as possible. Where the item is faulty or not as described, you will not be charged for the cost of returning it.

Returns will need to be sent to the following address: 56 Grosmont Way, Celtic Horizons, Newport, NP10 8UQ.

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at theshinyneonapple@gmail.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can rectify the issue without delay.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.